7-Day Refund Policy

At Acofocuss, we are committed to providing exceptional services to our customers. If you find yourself unsatisfied with our services, please don’t hesitate to reach out to us immediately. We value your feedback and aim to resolve any issues promptly to ensure your satisfaction.

Requesting a Refund

To initiate a refund request, please contact us via email at [contact email] within 7 days of the date of purchase. Kindly include details of the transaction in your email to expedite the process. We will thoroughly investigate the matter and strive to address your concerns in a timely manner.

Refund Process

Upon receipt of your refund request, we will review the circumstances and, if deemed appropriate, proceed with processing the refund. Refunds, along with all relevant information, are typically processed within 3-5 business days from the date of request. However, please note that depending on the payment method and financial institution, it may take additional time for the funds to reflect in your account.

Conditions for Refund

Please be aware that certain conditions apply to the refund process:

• Acofocuss reserves the right to make the best effort to rectify any issues before processing a refund.
• In case a refund is approved, a deduction may be made to cover any incurred expenses, earned fees, or fees paid to third parties.
• Refunds are subject to a maximum limit of [percentage]% of the total fee paid by the client.

Factors Outside our Control

We understand that there may be factors beyond our control that could affect the outcome of our services. These may include but are not limited to delays or rejections from government entities, technical issues with relevant platforms, or unforeseen circumstances. While we strive to minimize such occurrences, they may not be eligible grounds for a refund.

Force Majeure.   

Acofocuss shall not be held liable for any delays or interruptions in service delivery due to circumstances beyond our reasonable control. Such events may include natural disasters, acts of government or public authority, labor disputes, or other Force Majeure Events.

We appreciate your understanding and cooperation regarding our refund policy. If you have any questions or require further assistance, please do not hesitate to contact us.